Refund policy

Return Policy 

Thank you for choosing TEPTEP! We appreciate your business and want to ensure your satisfaction. Please review our return policy below:


Returns

  • You may return items within 30 days from the delivery date.
  • To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
  • Please contact our customer service team at teptepbabies@gmail.com to initiate the return process and obtain a Return Authorization (RA) number.
  • Returns without an RA number will not be accepted.
  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

  • Exchanges are accepted within 14 days from the delivery date.
  • To initiate an exchange, please contact our customer service team at info@teptepbaby.com to obtain a Return Authorization (RA) number.
  • Exchanges without an RA number will not be accepted.
  • Items eligible for exchange must be unused, in the same condition as received, and in the original packaging.
  • Once your exchange is received and inspected, we will send you an email to notify you of the approval or rejection of the exchange.
  • If approved, we will process the exchange and ship the new item to you.

Non-Returnable Items

  • Unfortunately, we do not accept returns or exchanges for personalized items.
  • Personalized items include, but are not limited to, customized products with names, initials, or any other personalized elements.
  • All Sale and Clearance items are FINAL SALE. No returns, exchanges, or refunds will be accepted for these items. 

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team at teptepbabies@gmail.com within 7 days of receiving your order.
  • We will work with you to replace the item or issue a refund.

Shipping Costs

  • Shipping costs for returns or exchanges are the responsibility of the customer, except in the case of damaged or defective items.

Thank you for shopping with TEPTEP! If you have any questions or concerns about our return policy, please contact our customer service team at info@teptepbaby.com.

 

Last updated: 11.11.2023