Shipping policy

Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Processing times may vary during peak seasons.

 Shipping Methods 

We offer the following shipping methods:

  • Standard Shipping - USPS First Class Mail: Estimated delivery within 1-5 business days.
  • Expedited Shipping - USPS Priority Mail: Estimated delivery within 1-3 business days.

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on your location, carrier delays, and other factors.

 Shipping Rates

Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost at checkout before completing your purchase.

International Shipping

We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Customs and import duties may apply and are the responsibility of the customer.

 

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using this number on our website or the carrier's tracking portal.

 

Delivery Issues

If your order is delayed or if you encounter any issues with the delivery, please contact our customer service team at teptepbabies@gmail.com. We will work with the carrier to resolve the issue promptly.

Incorrect Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply.

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure a secure delivery location.

 

Shipping Restrictions

Certain items may be subject to shipping restrictions based on your location. We reserve the right to cancel orders that cannot be shipped to your address.

 

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for changes.

If you have any questions or concerns about our Shipping Policy, please contact our customer service team at info@teptepbaby.com.

 

Last updated: 11.11.2023